Smart-Q Smart-Q

Smart-Q
Intelligent Queue
Management System

Transforming Waiting Time into Seamless Service Experiences

Request a Demo

38+

RTOs

99.9%

Uptime

24/7

Support available

1M+

People Served

Powerful Features for
Modern Queue Management

Smart-Q was built with the following objectives:

Digital Token Management

Smart token generation with automated queue allocation.

Real-Time Queue Tracking

Live monitoring of customer flow and counter status

AI-Based Wait Time Prediction

Intelligent forecasting of service and waiting time.

Facial Recognition & QR Check-In

Secure and fast authentication using ML-based recognition and QR scanning.

SMS & Notification Alerts

Automated SMS updates for token status and service calls.

Counter & Service Management

Efficient allocation of counters based on demand and load.

Reports & Analytics

MIS reports on peak hours, service time, queue performance, and efficiency.

Role-Based Access Control

Secure access for administrators, supervisors, and operators.

Operational Alerts & Escalations

Automated alerts for service delays and bottlenecks.

Why Choose
Smart-Q?

Transform your service delivery with intelligent
queue management that delivers measurable impact

Reduced Waiting Time

Smart allocation and predictive insights minimize customer wait periods.

Enhanced Customer Experience

Transparent updates with SMS notifications and digital displays.

Improved Operational Efficiency

Optimize staff allocation and counter performance.

Scalable & Flexible

Suitable for small service counters to large, multi-location service centers.

Every Queue
Management Setting

From single service counters to large multi-location public service centers

Government & Public Service Centers

Digitized and transparent queue management for citizen service delivery.

  • Digital Token Issuance
  • Real-Time Counter Monitoring
  • Priority & Category-Based Handling
  • Performance & Service Reporting

Healthcare Facilities

Efficient patient flow management for better care delivery.

  • OPD Token Management
  • Priority Handling for Emergency Cases
  • Doctor & Counter Allocation
  • Waiting Time Analytics

Banks & Financial Institutions

Streamlined branch queue management with improved customer satisfaction.

  • Branch Token Management
  • Counter Load Balancing
  • SMS Alerts & Notifications
  • Service Efficiency Reports

Corporate & Enterprise Service Centers

Optimized internal and customer service flow management.

  • Appointment & Walk-in Management
  • Service Counter Allocation
  • SLA Monitoring
  • Dashboard & Analytics

Ready to Transform
Your Queue Experience?

Let Smart-Q help you manage customer flow
with intelligence, transparency, and precision.

sales@suyogcomputech.com Schedule a Call