Case Study
Implementing MediCore to Elevate
Digital Healthcare Delivery at DHH
Suyog Computech has developed a robust Hospital Management System (HMS),
named Medicore to revolutionize the way hospitals operate by digitizing core processes and ensuring patient-centric care.
patient care, resource management, and transparency. By integrating multiple hospital functions into a single unified platform
HMS enables better coordination, faster decision-making, and improved patient experiences.
Healthcare Transformation
Hospital EfficiencyDigital-First Hospital Goals
The HMS was built with the following objectives
Digitize core hospital functions
OPD, IPD, pharmacy, diagnostics, billing, HR
Improve patient care
Faster processing with reliable records
Enhance hospital
Administration with centralized dashboards
Enable paperless operations
For sustainability and efficiency
The Challenge
Manual Hospital Processes | Lack of Integration
hospitals face significant hurdles due to
manual and fragmented processes
Manual patient registration
Causing delays and errors
Uncoordinated workflows
Across departments (OPD, IPD,
pharmacy, diagnostics, billing)
Limited visibility
For administrators into
hospital operations
A complete digital solution was required to integrate hospital operations for better efficiency and transparency.
Strategic Solution Framework
We developed a comprehensive approach that addressed both immediate concerns and long-term scalability needs.
User Research & Analytics
Conducted extensive user interviews and analyzed behavioral data to understand pain points
Strategic UX Redesign
Redesigned key user journeys with focus on conversion optimization and user experience
Agile Development
Implemented iterative development process with regular testing and optimization
Unified Hospital Management Platform
The Hospital Management System (HMS) is a comprehensive, modular& scalable solution designed to manage end-to-end hospital operations.
Inpatient (IPD) Management with admission
discharge, and transfer tracking
Inpatient (IPD) Management
With admission, discharge, and transfer tracking
Pharmacy & Inventory Module for
medicines and consumables
Pharmacy & Inventory Module
For medicines and consumables
Diagnostics & Laboratory
Management with report
integration
Billing & Finance
For automated, accurate
invoicing
Centralized Administration
Dashboard for monitoring
and decision-making
Implementation Approach | Step-by-Step Digital Deployment
Smart-Q is a comprehensive hospital queue management system that digitizes
- Requirement Analysis – Understanding hospital workflows and pain points
- System Design – Creating user-friendly modules for staff, doctors, and administrators
- Development & Integration – Building modules and integrating with diagnostic, pharmacy, and billing systems
- Pilot Implementation – Deploying in select departments for validation
- Training & Go-Live – Training hospital staff and scaling across the institution
- Continuous Support – Ongoing maintenance, upgrades, and optimization
HMS Functional Highlights
Data Analytics & Reporting for performance insights
End-to-End Workflow Automation
For Hospitals with Billing & Insurance
Paperless Patient Records
Registration, consultation, diagnostics, pharmacy
Integrated Management
For Hospital OPD & IPD
Seamless Integration
For hospital administrators
Centralized Dashboard
with real-time monitoring
Role-Based Access Control
(RBAC) ensuring data security
Data Analytics & Reporting
For performance insights
Efficiency | Transparency | Better Patient Care
The HMS has delivered transformative results for hospitals
Increased operational efficiency
Through automation
Reduced waiting times
And faster patient services
Improved accuracy
In billing, pharmacy, and diagnostics
Enhanced patient satisfaction
with transparent and seamless care delivery
